ask abbott fabrics

MY ACCOUNT

Do I need to have an account to shop with Abbott Fabrics?


No,You can shop from our online store without creating an account and can place an order with guest checkout. However, creating an account will make your shopping process easier.




How do I create an account?


Click on ‘Log In’ mentioned on our homepage, you will be promoted to a page on which you will be required to fill out personal details in order to create your account.




Can I change my shipping address?


Yes, you can change, edit or add a new shipping address by logging in to your account. Please sign in and click on ‘My Account’. You will be able to edit/update your details in your account and save them for future orders. In case your order is confirmed and you wish to change the delivery address, please contact our customer service immediately. The requested change will be carried out in case the order is not processed.




What if I forget my password"?


Click on ‘Forgot Your Password’ available at the login/sign-up page. Enter your email address and click on ‘Reset Password’. A set of instructions will be sent to your registered email ID to re-set your password. After your credentials have been verified, you will be able to create a new password.




Where can I view my order history?


Your order history will be available on your Dashboard on your Account page





ORDERS

How can I place an order?


Once you have added all your desired items to your shopping cart, follow these instructions: To order as a guest : Complete the "Shipping Details, Delivery Method, Payment Options and Review and Place your Order. Enter all your required shipping and billing information and then Click on ‘Place Order’ and check your email for a Sales Order Summary To order with a Abbott Fabrics account : Click on the ‘Already have an account? Log in for a faster checkout.’ button and proceed to Checkout. Click on ‘’Continue to Payment Method’ and choose your method, Click on ‘Complete Order’ and check your email for a Sales Order Summary




What if I don’t get a Sales Order Summary?


A Sales Order Summary is essentially a soft receipt that should be emailed to you within an hour of placing your order. If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, call Customer Service at +92(0)340 319 6613 to confirm you order.




What if I found any discrepancy in my order/product?


First, we’ll try to arrange the same article for you depending upon the availability on the website, otherwise. In case of article unavailability, voucher of paid amount will be issued valid for online store only, which can be used instantly or in the future.




Does adding an item to the shopping cart reserve it?


No, an item will only be reserved for you after you have confirmed your order at checkout.




How will I know that you have received my order?


The Sales Order Summary emailed to you will act as confirmation that your order has been logged in our record. If you do not get this email, please contact Customer Services at +92(0)340 913 6613.




How can I track my order?


The ‘Order History’ section on your Dashboard will give you details pertaining to your previous orders as well the status of your current order with regards to the stage of processing.




What different order statuses can I face?


Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway. Payment Authorized, Order Processing: Authorization has been received from the payment gateway and your order is being processed. Order Shipped: Your order has been shipped by the Abbott Fabrics and is on its way. Order complete: Shipment received, and transaction completed. Order Cancelled: The order was cancelled.




What are the benefits of ordering through an account?


Having an account with us will allow you to save your billing and shipping information for quick checkouts, allow you to view all your previous order history and enable you to subscribe to our newsletter which will keep you up to date with all of our exciting new products and promotions.




What is the difference between Order ID and Tracking ID?


Your Order ID will be used to identify your order and will be a part of the Order Sales Summary email. Another email will be sent to you once your order has been dispatched with your Tracking ID which will allow you to check the status of your delivery on the courier’s website.




Can I add items or make changes to an existing order?


Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed.




Can an order be available for store pickup?


Yes, you can pick your order form our store, when you choose the option "Pick Up from store" at checkout point.





PAYMENTS

What payment options do I have?


  • Cash on Delivery (available nationwide)
  • Online payment (Visa Debit/Credit, Master Debit/Credit)




Is it safe to use my credit/debit card to make payments?


All payment information on our website is processed on a fully encrypted and secure platform and kept confidential with only authorized personnel having access to your information.




What should I do if my payment fails?


In case of a payment failure, make sure that the payment information you have provided is accurate. If your account has been debited after a payment failure, it is normally reimbursed to your bank account within 7 business days. You can email us on ask@abbottfabrics.com or give us a call on +92(0)340 913 6613 with your order number for any clarification.




What are the conditions for Cash on Delivery (COD)?


To avail COD, please follow these instruction. At checkout, select ‘Cash on Delivery’ Upon the courier’s arrival, check for the original receipt and pay only the amount mentioned on that receipt in cash)




Is Cash on Delivery (COD) available internationally?


Unfortunately, COD is only available in Pakistan.




Can the billing address differ from the shipping address?


For Cash on Delivery orders, billing address is not required. We only require your shipping address which will be the address you want your order delivered to. For Credit Card orders, we require both billing and shipping address, which can be the same or different addresses. To use a different billing address, simply check the ‘Use a different billing address’ option under the ‘Billing Address’ tab on the checkout page.




How do I redeem a Gift card or discount code?


To redeem a promotional code, simply type in or copy the code into the ‘Enter a Promo Code’ text bar on the checkout page.




If an article is out of stock, how can I be informed about its re-arrival?


For out of stock items, please enter your email address in the given text box to get an email about article availability. Alternatively, please call our Customer Support helpline, and we will be more than happy to try and arrange the article you require.




Can I get an article reserved for me in stores before formal checkout?


Yes, you can. Please call our Customer Care Service at +92(0)340 913 6613 and they will facilitate you with your reservation.




Can I pay COD with a cheque?


Unfortunately, for logistical reasons, we only accept cash for COD orders.




Is there any form of advance payment required for COD?


No, you need only pay the full amount in cash once your parcel is delivered to you.





DELIVERY

What is the delivery time?


Local order delivery can take between 1-3 working days, and International delivery can take between 7-10 working days; depending on the size and availability of the product. Orders are processed within 24 hours and are generally scheduled for delivery the following working day. Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source to process the order.
During SALE delivery time is upto 15 working days.




What are the delivery charges for local and International orders?


Abbott Fabrics provides free shipping nationwide for orders worth Rs. 5000 and above & free international shipping on any order over $200. However, free international shipping is not applicable on any of the Sale/Clearance products International shipping rates are according to the weight of the parcel. These rates will be calculated once you’re on the cart page.




Does the price of the order include shipping charges?


For all local & international orders, shipping charges are mentioned separately as part of the order on the check-out page. Final amount charged will include shipping charges.




Will free shipping apply to my order if the cart contains different products?


If the shopping cart contains even a single item from either of the categories, shipping charges will be applied to the entire basket at checkout.




Who will bear the VAT and custom duties for international shipments?


All custom and VAT charges will be paid by the customers for all international orders, where applicable. (Further, we would like to inform our international customers that cross-border deliveries are subject to opening and inspection by customs authorities).




How do I check the delivery status?


On dispatch, you will be provided a Tracking ID for your order through email. The email sent will be from the courier company delivering your order. You can log on to our Courier Partner’s websites for local and international orders respectively, enter your tracking ID and track your order.




What manner of shipping do you use?


We use LCS and TCS for local orders and DHL and Pakistan Post for international ones.




How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?


Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code while placing an order given is accurate. On the second failed attempt, the item(s) will be returned to us.




Can I get the shipping/billing address of an order changed after it has been processed?


It is only possible to change the address of a processed order before it has been dispatched. Please call Customer Care at +92(0)340 913 6613 and check if your order has been dispatched or not.





SECURITY

Why is it mandatory to give personal information?


Customer information pertaining to name, card billing details and shipping addresses are necessary to process any electronic transactions via credit/debit cards. These are essential inputs into the fraud detection mechanisms.




Is my personal information kept secured?


All payment and shipping data presented by our clients is kept secure and classified. Only approved personnel have access to this data.




Will I receive online security email every time I place an order with you?


Although, online security is implied for each order and the confirmation procedure is one- time for account information, if you are utilizing a different debit/credit card, your request will be subjected to online security confirmation once more.




What are cookies and why should I know about them?


A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. We use cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties but rather to store your choice of start page and to store your details. Session cookies are used when you apply product filtration and to check if you are logged in. You can easily erase cookies from your computer or mobile device using your browser.




If my credit/debit card is fraudulently used to make an order, what is the procedure of getting a refund?


In case of such a mishap, please call Customer Care at +92 340 913 6613 and they will aid you in rectifying your transaction records and issue a refund. Please note that you may have to divulge personal card information.





EXCHANGE & REFUND

Can I do exchange of my products?


To make a partial exchange, call customer service at +92(0)340 913 6613 and specify the articles you wish to exchange and your reasons for wanting to do so. Our call centre team will accommodate you fully.




Can I ask for refund?


Yes, we have a refund ploicy. You can claim your refund within 3 days of your purchase or for more details call our customer services on +92(0)340 913 6613 we will happy to resolve your issue.





Free Home Delivery

Free delivery all over Pakistan when you spend Rs.5000 or above